Paul's World

Interesting. At the moment, I can’t get to Google.com nor can I ping it. I wonder what’s going on.

After all, other people are doing it.

Build your own safety sign.

Maybe Orbitz’s current problems is why I couldn’t search for a multi-city flight for my mom. While I could do one-way searches for her (SJC/OAK->SAN and then FLL->SJC/OAK), when I combined them into one search, Orbitz told me there was nothing available.

An article in the Mercury News about entrepreneurs shunning venture capitalists shouldn’t really be news. Ken Hess founded Banner Blue Software and wrote a book about his experiences starting, building, and selling a company without VC money. The book is not only instructional, but also interesting as well.

Other than the company name being cool, the position at Noosh is another where my experience and talents seem to mesh: Support Operations Manager The Support Operations Manager will take on direct customer support responsibilities, i.e. taking customer calls, responding to emails and conducting online trainings. In addition, within 60-90 days the Support Operations Manager [...]

In June of 2001 the company I used to work for, Genealogy.com, implemented RightNow Technologies eService Center (shortened to RNeSC). It provided us with a knowledge base and email management. Later on, we also started using it to manage our incoming calls. In August of 2002, our main competitor also started using RightNow Technologies eService [...]

Comcast – Escalation Supervisor Customer Care

Is this cool or what? (The link is courtesy of Mark Eichin from a comment at Scripting.com)

At the point in time when MyFamily.com, Inc. announced they were planning on buying the assets of Genealogy.com, there were 8 people who were TS reps along with 1 manager, 1 supervisor and me. However, one of the eight reps didn’t do much TS work as he was the one who was responsible for sending [...]