In June of 2001 the company I used to work for, Genealogy.com, implemented RightNow Technologies eService Center (shortened to RNeSC). It provided us with a knowledge base and email management. Later on, we also started using it to manage our incoming calls. In August of 2002, our main competitor also started using RightNow Technologies eService [...]
Archive for July 21st, 2003
Jul21
Another day, another resume sent
Comcast – Escalation Supervisor Customer Care
Filed in: Personal
